1. General
1.1. In these terms and conditions and the Special Conditions (as defined below) (collectively referred to as the “Terms and Conditions”), "Nutronic" or “we” or “us” means Nutronic Healthcare Company Limited and the "customer" or “you” means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before using the website (collectively “our Online Store”). By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
1.2. We shall make every effort to ensure that prices, details and sizes of products at our e-store are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
1.3. All photos and images of the products displayed on our Online Store are for illustration purposes in order to help you recognise the products only. The actual size, dimension and colour of the products may differ.
1.4. We shall make every effort to ensure product(s) displayed at our Online Store are in stock. If from time to time any products become out of stock, we reserve the right to offer alternative product(s) of similar value and style.
1.5. All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.

2. Registration
2.1. You are required to first register as a Member and use your membership account logging into our Online Store in order to place order for products.
During the registration:
• You must provide us with accurate, complete and up to date registration information;
• You must safeguard your username and password;
• You authorise us to assume that any person using the Online Store with your username and password is either you or is authorized to act for you;
• We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
2.2 In the event that your account is not used for a specified period (currently, 3 years), we will, for your own and our protection, deem your account to be no longer in use, and we will deactivate your account and all your accumulated points and/or e-vouchers will be forfeited (where applicable). You will need to reapply for a new account if you wish to make further purchase at our Online Store.

3. Privacy protection
3.1. We are committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. Please refer to our Privacy Policy Statement.

4. Payment
4.1. Our Online Store accepts payment by designated credit cards or other designated electronic means as specified by us. All product prices listed are in Hong Kong dollars.
4.2. Acceptance of orders is subject to our sole discretion. A final receipt will be issued to you when goods are delivered to your address.
4.3. To provide secure online transactions, we employ Internet's Transport Layer Security (TLS) technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as information travels over the Internet. To check TLS Certificate information, you can right click the mouse and choose "Properties" & "Certificates".

5. Others
5.1. Basis of supply: we only serve and deliver products to end consumers. We are not selling our products for re-sell purpose.  If we have grounds to believe that you are not purchasing our products as an end user, we reserve the right to decline or cancel your order.
5.2. Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
5.3. You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.
5.4. If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.
5.5. These Terms and Conditions embody the entire agreement between the parties and they supersede all previous negotiations, representations and agreement between the parties.
5.6. We have the right, at any time, or from time to time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.
5.7. If any dispute arises, our determination shall be final. Where these Terms and Conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
5.8. These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the customer and Watsons to submit to the exclusive jurisdiction of the Hong Kong courts. We may revise the Terms and Conditions at any time without prior notice.

6 Nutronic’s payment terms
6.1 Orders for delivery within Hong Kong
• We accept Visa and MasterCard
• The maximum amount per transaction is as below:
• Visa / MasterCard: HK$50,000.
6.2 Under Credit Card Purchase Protection service (e.g. Visa Verification Service, MasterCard Secure Code) customers can enjoy safe and secure shopping by using their own credit card with specific password or security code. Credit cards used for shopping should be valid and under the purchaser’s own name.
6.3. Online Vouchers: only designated online Vouchers accepted by us can be redeemed at our Online Store subject to the terms and conditions of each respective e-Voucher.
6.4 Where there are additional charges for delivery, such charges will be set out separately for your acknowledgement and confirmation prior to proceeding to payment.

7. Notification for ordering Nutronic Online Store
7.1. Our Online Store only accepts orders for delivery to the specified delivery address in Hong Kong.
7.2. Placing an order means you agree to purchase products or services and appoint us to deliver the same on your behalf to your specified delivery address or for collection at a designated physical store (as the case may be) in accordance with these Terms and Conditions. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), we will notify you by phone or email.
7.3. If your order is accepted by us, we will confirm with you accordingly and advise the date and time of delivery.
7.4. In case any applicable gift items of your purchased products are not available, we will contact you accordingly. You may decide whether to accept another gift item, cancel the order or continue to purchase the products.

8. Delivery service for purchases at Nutronic Online Store (applicable if you have selected to have your order(s) delivered to a designated delivery address within Hong Kong)
8.1. Delivery charge of HKD45 will be applied. 
8.2. Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan. For deliveries to Big Wave Bay Village and Shek O, our courier can only deliver the products to you at the public carparks nearby by way of appointments made with the recipients in advance.  Should you have any inquiry about delivery, please feel free to contact our Customer Service Department.
8.3. Delivery service is not available at non-permanent address, frontier closed areas, outlaying islands, warehouses and premises which are not accessible by elevator or staircase and need to be delivered through balcony.
8.4. After your order has been accepted, we will confirm with you about the expected delivery time and date. Before the arrival of the goods, you will receive a notification from our courier. Please check whether all your purchased items are delivered against the invoice/delivery note (as the case may be), then sign and return the delivery note to our courier to confirm your receipt of goods.
8.5. In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rain storm signal, we will try our best to arrange the products to be delivered on the next business day.
8.6. Home Delivery Services
• Normally, you can receive the orders by 2-3 working days when your order is accepted, payment is confirmed and you received " Nutronic Online Store Order Processing" email. However, delivery service in Sunday and Public Holiday will be suspended and postponed to the next working day. Delivery time may be affected by seasonal holidays (i.e. Christmas, Chinese New Year, and Easter)or in the situation of overwhelming orders.Delivery will be delayed if a typhoon signal No.8 is raised or a black rainstorm warning is in effect. 
• Generally, for successful orders placed at our e-store and confirmed by us via email before 4 p.m. each day, the products will be delivered to your specified delivery address on the next business day between 11 a.m. to 7 p.m.  Business days exclude Saturday, Sunday and public holidays.
• We will dispatch the deliveries as scheduled to the best of our ability.
• Next day delivery is not available for the outlying islands, Ma Wan, Discovery Bay and Tung Chung.
• Next Day Delivery may be affected due to seasonal factors (e.g. special promotional events) and festive periods (e.g. Christmas or Chinese New Year) as we may need to cope with high volume of orders. 
8.7. If you fail to receive your purchased products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to (i) charge you an additional delivery fee for subsequent delivery(es); or (ii) arrange your ordered goods to be collected by you in one of our stores.
8.8. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
8.9. In case of any dispute, our determination shall be final.

9. Exchange and refund
9.1 We provide you with “7 days product quality guarantee” for products purchased which are damaged, spoiled or not in good condition.  In such case:
• For purchases at our Online Store, you can contact our customer service department and provide photos of the relevant goods to make arrangement to return the goods to us for exchange.  
9.2 If we agree you are entitled to an exchange but the product(s) to be exchanged are sold out, you may return such products to us and apply the amount paid to buy alternative product(s).
9.3 In exceptional case at our sole discretion, we will refund the amount paid (inclusive of the relevant delivery charge) to your credit card / payment account (which takes about 4-6 weeks).
9.4. If e-Vouchers were redeemed for the relevant purchase, relevant adjustments will be made accordingly.
9.5 Original sales receipt or relevant electronic receipt must be produced to us for the request of a product exchange.
9.6. All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.